FAQs

How can I contact Qube Innovative Computing?

You can email us at media@qigg.co.za/ support@qigg.co.za — our friendly support team is ready to assist with product queries, order updates, or technical help.

Do you ship across South Africa?

Yes, we deliver anywhere within South Africa using trusted national couriers.

Where do you ship from?

We ship from our warehouse located in Johannesburg across South Africa. Most of our stock is supplied directly by our primary distributor.

Can I change or cancel my order?

We process orders quickly to avoid delays, so cancellations or changes must be requested within 12 hours of placing your order. If your order has already been processed or shipped, you may return it for a refund once it’s delivered.

What payment methods do you accept?

We accept:

  • All major South African bank cards (Visa, Mastercard)

  • Instant EFT via PayFast

  • Manual EFT (contact us for details)

  • SnapScan & Zapper (on request)

When will my order be processed?

Orders are processed from Monday to Friday, typically within 1–3 working days. Processing may take longer during public holidays or sales periods. Once your order is processed, we’ll dispatch it immediately and provide tracking details.

How long will it take to receive my order?

Delivery usually takes 1–5 working days depending on your location:

  • Major cities: 1–3 days

  • Outlying or rural areas: 3–5 days

We'll send you a tracking number as soon as your package is dispatched.

What if I don’t receive my order?

If you haven’t received your order within 7 working days after dispatch, please contact us at media@qigg.co.za. We'll follow up with the courier and resolve the issue — or arrange a replacement or refund if necessary.

Do I pay customs or import duties?

No — all products are shipped locally within South Africa, so there are no customs or import fees involved.

How do I return an item?

Please contact us at media@qigg.co.za to request a return. Items must be returned within 7 days of receiving your order. Products must be unopened, unused, and in original packaging unless damaged or defective.

What if the item(s) I received are defective, incorrect, or damaged?

We're here to help! Email us with your order number, a brief description of the issue, and photos of the product. We’ll quickly arrange a return, replacement, or refund.

When will I receive my refund?

Refunds are processed within 7–10 working days once we’ve received and inspected the returned item. Refunds will be made via your original payment method. If you haven’t received your refund after that time, please contact your bank or card provider for an update.